Flint >Merchants & Medical Credit
Professionals work here. I was happy to be treated with respect and not prejudged because of my debts. He was willing to negotiate a settlement on my debt and now this is behind me.
Ok Experience. Ok Experience. No problems.
Professional and friendly. I owed a debt along with two other roommates from an apartment we lived in. While I know we owed some of the money we disagreed on some of the charges. Jenny worked with me to settle my account less some of the charges we did not agree with. I visited their office to get some paperwork and it was much larger than I would have thought. They were well organized and very professional during my visit.
For a collection agency these guys are great!
I could not get my college transcripts to enroll in school until I paid this bill. To make a long story short they went out of their way and jumped through some hoops to make it happen for me. Prompt and courteous.
Grand Valley here I come!
A bit pushy, Worked it out!. I have never dealt with a debt collector before so I don't know how to compare to others. At first Mrs. Kline insisted that I pay off my debt but after explaining my financial issues and answering a number of questions she talked with her supervisor and was able to give me a bi weekly payment. I thought she was a little pushy and asked too many questions but I guess she had a job to do and we did finally agree on a payment so I guess I'm happy. 4 STARS.
Convenient, Easy to talk to.
I've gotta give credit where credit is due. I had a very bad experience with a collection agency from Texas last year so I was ready for a battle with Merchants & Medical.
After explaining my situation the collector gave me several options for repayment. We basically met in the middle which is more than I can say for the other collection agency I dealt with. They gave me a code for me to make payments online which works for me because I work third shift. You will get my money before those people in Texas will. Thank you for being human!
Great Customer Service!. I was surprised when the customer service representative asked me to write a review about my experience with them but it seems they are concerned about their public image. I could not be happier with the way I was treated by Mrs. Mckenna. She was very professional and courteous and seemed to care about my situation. She took a payment from me over the phone without charging me the service fees other companies have charged and gave me a monthly payment plan that was reasonable. My experience seems to be the opposite of what some of the others have posted about this company. I hope that I dont have any more collection accounts but I would welcome a phone call from these people anytime.
HOLY FREAKIN SH*T. FIRST OFF THE GOVT SHOULD SHUT THIS PLACE DOWN, I UNDERSTAND I OWE A VERY RICH DENTIST ABOUT $1100 BUT LIKE EVERYOTHER AMERICAN IN MONEY ISSUES THEY WHERE THE LAST ON THE LIST. THEY CONTACTED AND THREATENED ME ABOUT 1 1/2 YRS AGO AND I TOTALLY FORGOT DUE TO MY WIFES SERIOUS HEALTH ISSUES SO THE OTHER DAY I REMEMBERED SO I GAVE THEM A CALL AND IF I COULD OF REACHED THROUGH THE PHONE I WOULD HAVE CHOKED THE PUNK ON THE OTHER END YOU WANT TO THREATEN ME THEN YOU BETTER BE READY BITCH!!! AFTER ME ASKING TO SEND ME A COPY OF MY STATEMENT IN THE MAIL AND SOME OTHER WORDS EXCHANGED HE HUNG UP THE PHONE SO I CALLED RIGHT BACK AND SPOKE TO THE WORST MGR IVE EVER DEALT WITH ALL I WANTED WAS A STATEMENT SENT TO ME AND SHE SAID FOR WHAT YOUR NOT GONNA PAY IT ANYWAY, I WAS LIKE JUST SEND ME ONE IS IT THAT FN HARD AND IF YOU AND YOUR TEAM WHAT TO THREATEN ME SOME MORE I WILL GET IN MY CAR AND DRIVE 3000 MILES AND WE CAN CONTINUE THIS CONVERSATION IN PERSON YOU WANT TO THREATEN ME I CAN DO THE SAME BACK, SO IF YOU OWE THIS DUM ASS COMPANY ANYTHING TALK TO A LAWYER FIRST CAUSE I THOUGHT COLLECTION COMPANIES COULDNT THREATEN YOU. AND THE ONLY REASON THEIR IS A ONE STAR RATING IS CAUSE I HAD TO!!!!
If you want your money find anther collection agency.
If you are a customer RUN RUN RUN you have a better chance of getting your money from the lotto than them.
Do to my wife illness and recent economic hard times I was not able to pay my bills or make payments as I would like. Now that my economic situation has improved over the last year I have been making good on all my old debits. I have worked out agreements with severail other collection agency with no issues because they were all willing to work out reasonable payment plans with me. To date they have all almost been paid in full to a tune of over 10,000 dollars over the last year and half (except for this company). I made several attempts to work out a resinable payment plan but they refused all attempts. For example I offered $200 a month until the $1100 hundred balance was paid in full about a year and half ago and all I got from them was rude behavior and insults. It has now been over a year and I thought I would give it anther try to come up with a paln to get these medical bills paid. I spoke to Scott Henderson and He proceeded to go through all of my wife and Son old records which he admitted had been lost (most of them from 07 & 08) and come up with a total of $1134 dollars due. He than told me he could set up a payment plan of two payments of $550 dollars. I explained this was two much at this time and what about $200 a month agreement. He snickered a little and stated his final offer was $280 for the next four month. I said this would be a little difficult but it would be possible if we could start the payments in February and then we could set up a payment plan for the following months. He than stated that I am wasting his time and he was going to forward this to their attorney next week and would not discuss this any further unless I could make the $280 dollar payment today.
He than berated me and hung up the phone.
If you are a company that wants their money sooner than later I would strongly suggest going to Anther Company as they seem to prefer to take the long and hard way of doing business with little thought of their customers!! Also if I would not have called they would have just never collected the money and the customer would not have ever been paid. I am still willing to make arrangements but not by being berated for doing the right thing.
I told them how much I could pay and they accepted it.. I knew I had debt and said what I can budget. There was agreement within minutes and only a little haggling. It was as easy as calling the number given. I do wish they would send me a monthly bill telling me how much I still owe but they said I can log into my account online and find out so I guess that will work. So long as you intend to pay, they will work with you.
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