SEARS - Too Far Gone To Wake Up.
We went to Sears on Linden Rd. to return some Christmas gifts that didn't fit, and buy some that did. My wife was at the counter for over 1 hour and three different employees trying to explain to them that they had made a mistake days before - only realized now when looking at the receipt.
They had her in tears by time the Manager got involved who gave her a $20 gift certificate, because of the way they had treated her.
But they never returned her $16 that was their clerks mistake. I told my wife to just let them keep the $16 and there $20 gift card.
Sears has too many outdated rules and employees that need to wake up and quit riding them into the ground.
The sleeping Giant needs to wake up and be more like Walmart, Home Depot, and others that get the importance of their Customers.
Value-minded shoppers flock to this all-American department store for everything from sheets to new tires..
Founded in 1893 by Richard Sears, this well-known brand has come to symbolize consumer trust and value. In addition to selling appliances and electronics, Sears repairs major brands (no matter where purchased) in-home or in-store. Do-it-yourselfers can purchase parts or stock up on the exclusive Craftsman tool line. The auto department offers tire, brake, oil change and shock services. A wide range of clothing, jewelry, gifts, housewares, computers, toys and sporting goods is also available.
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